Psychology Counselling

Vision

UPsK becomes a centre of excellence in psychological counseling services that provide services in a professional and customer-oriented manner.

Mission

UPsK will provide counselling psychology services that moved people towards the well-being of mental and emotional health which are:

• Responsive and attentive to customers;
• Conducted by trained and professional Psychology Officers;
• Implemented through the latest interventions that are strongly rooted in evidence-based practice.

Objective

To provide comprehensive, holistic and effective counseling psychology services to clients in accordance with standards practice of counseling in a professional manner.

Organisation Chart

Services

Type of applied psychology services:

1. Psychology Counseling Intervention
2. Personnel Development Program
3. Well-being Psychology Program
4. Psychology Assessment

1. PSYCHOLOGY COUNSELING INTERVENTION

The application of psychology in intervention is the steps taken to create positive changes for Hospital Kuala Lumpur personnel through the Self-Empowerment Program which consists of the following programs:

i) Counseling Services

This service is to help Hospital Kuala Lumpur staff to improve their self-potential so that they can cope positively in facing life's challenges.

a) Counseling can be conducted as:

ii) Individual Counseling

ii) Group Counseling

iii) Family and Marital Counseling

b) The issues covered in counseling intervention:

i) Physical health

ii) Mental health

iii) Career and performance

iv) Attitude and interpersonal

v) Family and marital

vi) Personal Financial

vii) Discipline and behavior

viii) Substance abuse/ addiction

ix) Sexual harassment

ii) Program Rakan Pembimbing Perkhidmatan Awam (AKRAB)

This program trains staff to be mentors among peers with the concept of friends helping friends to improve their potential.

iii) Mentoring Program

This program is an approach to provide professional guidance, support and assistance to strengthen the level of competence and increase the self-confidence and knowledge of staff in carrying out their duties.

2. PERSONNEL DEVELOPMENT PROGRAM

Listed below is among the Personnel Development Program offered to staff:  

i) Financial Literacy Program

ii) Awareness Program for Sexual Harassment

iii) Pengurusan Intervensi Bersepadu

iv) KOSPEN WOW Program

v) Wonderful and Outstanding Workers Program (Jom jadi WOW)

vi) Personnel Empowerment Program (Stress Management, Communication Skills, Anger and Emotional Management, Basic Helping Skills, Personality Profiling, Teamwork Development and other program.

3. PSYCHOLOGY WELL-BEING PROGRAM

This program is a promotional activity and preventive intervention in improving the psychological well-being and strengthening the healthy lifestyle of the staff.

4. PSYCHOLOGICAL ASSESSMENT

Types of Psychological Assessment/Test offered are:

i) Mental Health

ii) Personality Profiling

iii) Career

iv) Family and Parenting

v) Marital

vi) Communication and Relationship

Clinic Schedule

Counseling psychology office operate (except weekends and public holidays) as follows:

Counseling psychology clinic operating hours are from 8.00 am to 4.30 pm.

Client Charter

1. To ensure customers at the counter will be served within 15 minutes.
2. To provide information about counseling psychology services to every client.
3. To strive in providing a therapeutic and conducive counseling room.
4. To conduct counseling sessions in an ethical and professional manner.
5. To prioritize clients in need of crisis intervention by taking immediate action.
6. To protect client information based on the Counselor's Code of Ethics.