Question 1

How do I make a complaint, suggestion or appreciation to HKL?

Answer 1 

You can browse at https://moh.spab.gov.my website or filled up the Customer Feedback Form through the suggestion box provided at each clinic, information counter or main counter at the Specialist Clinic and Ambulatory Care Complex (SCACC), HKL. You can also forward your feedback via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Question 2

Can I file a complaint without personal information?

Answer 2 

Not recommended. It is a priority that the basic information of the complainant's such as Name, Telephone Number, Address, Email and Identification Card Number are provided so that a complete investigation can be carried out. Any incomplete complaints will not be processed by HKL.

Question 3 

How do I know the status of my complaint?

Answer 3 

• As a preliminary notification, Letter of Acknowledgment (SAT) will be sent to the complainant to notify the complaint has been processed as well as the complexity of the complaint.

• Based on Standard Operating Procedure (SOP) of Ministry of Health (MOH), each complaint will be processed within 14 days to 365 working days (depending on the complexity of the complaint).

• The investigation process can be checked by the complainant through SISPAA (https://moh.spab.gov.my/eApps/system/index.do). Each complaint is provided with MOH reference complaint number for referral and update in SISPAA. It is a priority for every complaint to be registered in the MOH complaint management system.

• Any feedback on the settlement decision will be forwarded to complainant, either by letter or email.

• In certain view, the complaint will decide as a Medico-Legal case by the Investigating Committee. The case will be transferred to the HKL Ethics and Medico-Legal Unit for further investigation.

Question 4

How long will public complaint be answered?

Answer 4 

Public complaints (general inquiries) will be answered by HKL within two (2) working days.

Question 1

What is a Perkhidmatan Sokongan Hospital (PSH)?

Answer 1

Hospital Support Services is a service implemented by the concessionaire (Radicare (M) Sdn Bhd) at the Hospital Kuala Lumpur which includes 6 services, namely:

• Facility Management Services (FMS)

• Facility Engineering Maintenance Services (FEMS)

• Biomedical Engineering Maintenance Services (BEMS)

• Linen and Laundry Services (LLS)

• Cleansing Services (CLS)

• Healthcare Waste Management Services (HWMS)

 

Question 1

What is compulsary document to attach when applying Employer Confirmation Letter?

Answer 1

Latest payslip

Question 2

How long is duration taken for processing the application of item 5 under administration unit?

Answer 2

3 working days

Question 3

Who are the officers contactable related to CSM services?

Answer 3

Officers incharge regarding issuance services.

Question 1 

What are the library opening hours?

Answer 1   

Library are open from 8.00 am and close at 5.00 pm.

Question2

I’m not a HKL staff. Can I use your library service?

Answer 2 

No. The library services are only for HKL staffs and medical student from public or   private university.

Question 3

Where is the location of your library?

Answer 3 

Our library is at Level 1 of Main Block building.

Perpustakaan HKL berada di Aras 1, Bangunan Utama Hospital Kuala Lumpur.

Question 4

How can I access MOH Virtual Library?

Answer 4 

You can access MOH Virtual Library through HKL website. Under MOH Apps → Virtual Library KKM. Username and Password can be obtain by contacting HKL Library.

Question 5

I would like to apply for internship at your library. How can I do that?

Answer 5 

For application of internship, you may call for more information:

i) Head of Department:

Puan Noraida Binti Haji Daud

03-26155980 / 5982

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

ii) Librarian:

Cik Fatin Athirah Binti Masnoor

03-2615 5555/ 5600

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

iii) Library Assistant:

1. Puan Hawinawati Binti Paijo

2. Puan Linda Mamat

03-2615 5555/ 5982

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iv) Operational Support Assistant:

Encik Abdul Salaam Bin Amran

03-2615 5555/ 5982

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Question 1

Are vehicle stickers issued by the Kuala Lumpur Hospital Security Branch?

Answer 1

No. Vehicle stickers are only issued by the Supervisory Division of Kuala Lumpur Hospital and only for the use of HKL staff only.

Question 2   

In the event of a crime, to whom should I report the matter?

Answer 2    

In the event of a criminal incident, the victim can deal with the HKL Auxiliary Police near the scene or directly to the police station located next to the Emergency Department.

Question 3   

If there is any incident in the HKL area, where is the location for me to get further reference?

Answer 3  

You can get a reference at the HKL Auxiliary Police operations room located at Wisma Polis Bantuan P8 

Question 4 

If my vehicle is towed in HKL area, where can I get help and reference?

Answer 4    

Owners of towed vehicles should contact Orbitech located in the multi-storey car park

Question 1

What are the conditions for undergoing clinical attachment at Hospital Kuala Lumpur?

Answer 1

All professions such as medical officers or nurses who interested in training must be registered or have a valid Annual Practicing Certificate (APC) or Temporary Practicing Certificate (TPC) from their respective Councils or Boards and the name of the relevant hospital is recorded in the certificate.

Question 2 

Are private officers eligible to apply for an attachment at the Hospital Kuala Lumpur?

Answer 2

Yes. However, the application must be made 3 months prior for the department's consideration and subject to registration charges according to category and field.

Question 3

How to check and print for Program Transformasi Minda (PTM)?

Answer 3

You can visit the website http://eptm.moh.gov.my. Click the certificate > check and enter the identity card number and print out.

Question 4 

When is the CME Management course organized and who is eligible to participate in the course?

Answer 4

Continuous Medical Education (CME) management course will be held on the first Wednesday, once in each month. The course are open to all staff of Hospital Kuala Lumpur.

Question 5

How to apply for Practical Training at Hospital Kuala Lumpur?

Answer 5

All applicants are advised to send their application letter through their universities/colleges to the following address :   

    Director

    Hospital Kuala Lumpur

    Jalan Pahang

    50586 Kuala Lumpur

    Or email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

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