Physiotherapy

Introduction

Physiotherapy department, Kuala Lumpur Hospital seeks to improve healthcare by delivering quality service to patients and carer with compassion, empathy, and responsiveness to individual needs, values and preferences.

Continuous quality improvement is embraced in the culture of Physiotherapy department. The department emphasizes on the implementation of various aspects of quality at every level of the organization that in line with the vision of the Ministry of Health.

The three core values of the corporate culture initiative are practiced and internalized by all personnel to improve quality physiotherapy service. The department’s vision, mission and values, guide the personnel to work together in achieving the department’s objectives.

Background

The establishment of the Physiotherapy Department of Kuala Lumpur Hospital (JFHKL) was the beginning of physiotherapy services in Malaysia. Physiotherapy services in Malaysia was founded by Miss. Brown and Mrs. Watt in 1950s based at the Kuala Lumpur Hospital (HKL). In early 1960s, physiotherapy services became increasingly recognized and needed in the national health system. Therefore, the government has sent some qualified Malaysians abroad to undergo physiotherapy training. Overseas qualified physiotherapists served in the JFHKL in the 1960s to 1970s. Beginning in 1977, physiotherapists with a Physiotherapy Certificate from the MOH Physiotherapy Training School have started serving at JFHKL.

Services provided include outpatients and inpatients for musculoskeletal, cardiorespiratory, adult and paediatric neurology. Physiotherapy treatment consisting of Therapeutic Exercise, Electrotherapy, Hydrotherapy and Chest Physiotherapy Treatment. Along with the passage of time and needs, several services have been developed and created:

i. Paediatric Physiotherapy Unit at KL Paediatric Institute (1991-2019)

ii. Women's Health Unit (1997)

iii. Phototherapy Unit under HKL Dermatology Department (1998)

iv. Haemophilia Patient Physiotherapy Services (1999)

v. Geriatric Physiotherapy Services (2003)

vi. Vestibular Physiotherapy Services (2008)

vii. Obesity Physiotherapy Services (2010)

viii. Consultation Physiotherapy Services (2018)

The quality and competitiveness among Physiotherapists has encouraged further study by some staff to the level of Master's Degree and Doctor of Philosophy. JFHKL has become the national reference centre for all Physiotherapy sub-specialty services. JFHKL is also actively involved in planning health and medical activities involving HKL health personnel and external institutions. JFHKL also plays a role as a learning centre for public and private health institutions based on the latest comprehensive and dynamic skills and care techniques. JFHKL ensures that the services provided are always in line with the direction of clinical expertise at HKL.

Location

The physiotherapy department consists of:

i. Main department

Situated on the 1st floor of the main building next to Diagnostic and Imaging Department.

ii. The satellite units of physiotherapy:

a. Sports Physiotherapy – Room 26, Wisma Kayu building

b. Hand Physiotherapy – Room A, 1st floor, Specialist Complex & Ambulatory Care Centre (SCACC)

c. Phototherapy – 6th floor, Dermatology clinic, Specialist Complex & Ambulatory Care Centre (SCACC)

d. Neurology Physiotherapy outpatient – 2nd floor, Institut Kajisaraf Tunku Abdul Rahman (IKTAR)

Vision

The physiotherapy department of Hospital Kuala Lumpur is committed in providing quality and accessible services for all walks of life, based on the advancement of knowledge, skills and use of the latest technological treatment techniques as well as meeting the needs of patients that lead to improvement in quality of life.

Mission

1. Provide a comprehensive, efficient, caring and professional physiotherapy service system that is easily accessible and accepted by the community.

2. Establish an 'Evidence-based Practice' for physiotherapy treatment.

3. Implement self-care practice towards achieving quality of life.

4. Encourage society's involvement in individual and community health care

Objective

1. To provide a comprehensive, holistic, efficient and effective physiotherapy services according to the professional standards of physiotherapy practice.

2. To provide physiotherapy treatment and rehabilitation with emphasis on ‘Evidence Based Practice’

3. To encourage patients’ involvement and participation in the management of their condition through health education & counselling.

4. To provide opportunities to the staff for Continuous Professional Education towards improving knowledge and skills in physiotherapy management and other related fields.

5. To inculcate good moral values in line with corporate culture.

6. To strengthen this organization as a national resource centre of excellence.

7. To develop and strengthen sub-specialized areas.

8. To provide clinical training for physiotherapists and physiotherapy trainees with emphasis on skills in the various scopes of physiotherapy management.

9. To enhance research in the field of Physiotherapy.

10. To promote health and fitness program that is relevant to the current needs.

Organisation Chart

Chart fisio

Services

1. Physiotherapy Services for Outpatients

• Pain Management	• Hydrotherapy
• Women's and Men's Health	• Hand Therapy
• Sport Injury	• Neurology Management
• Phototherapy	• Musculoskeletal Management
• Spinal Cord Injury Management	• Vascular Management
• Cardiorespiratory	• Amputee Management
• Geriatric Management	• Vestibular Management
• Obesity Programme	• Chronic Pain Management Programme

2. Physiotherapy Services for Inpatients

• Medical	• Dermatology	• Surgical
• Orthopaedic	• Radiotherapy and Oncology	• Neurology and Neurosurgery
• Hand and Micro	• Plastic and Reconstructive	• Nephrology and Urology
• Thoracic	• Anaesthesia / Intensive Care Unit	• Emergency & Trauma
• Geriatric	• Rehabilitation Medicine	• Otorhinolaryngology
• Psychiatry	• Ophthalmology	• Vascular

and other specialties that are referred for physiotherapy services

3. Physiotherapy Services at Clinic

• Obesity Clinic	• Multiple Sclerosis Clinic	• Enhanced Recovery After Surgery
• Heart Failure Clinic	• Genetic Clinic	• Vestibular Clinic
• Cardiovascular Risk Reduction Clinic	• Clinic Neuro Inflammatory	• Voice Clinic
• Geriatric Day Care Clinic	• Perioperative Clinic	• Sports Injury & Joint Replacement Clinic
• Physio Geriatric Day Care Clinic	• Chronic Pain Management Clinic	• Burn Clinic
• Fall Clinic	• Hand & Microsurgery Clinic	• Fracture Liaison Service Clinic
• Paediatric Palliative Clinic	• Breast Clinic	• Joint Replacement Unit Clinic
• Parkinson Clinic	• Vascular Clinic	• Wound Clinic

4. Physiotherapy Services for Home Visit

• Home Visit Geriatric

• Home Visit Rehabilitation

5. Value Added Service

• On-Call Schedules

• Physiotherapy Consultation

Clinic Schedule

Physiotherapy only operates during office hours, with the addition of scheduled on-call (8.00 am - 1.00 pm) on weekends and public holidays.

Monday - Thursday	8.00 AM - 1.00 PM
	2.00 PM - 5.00 PM
Friday	8.00 AM - 12.15 PM
	2.45 PM - 5.00 PM

Client Charter

We are committed to provide professional, safe, friendly, caring and quality physiotherapy service.

1. Registration process of patients takes 5 to 30 minutes from the scheduled appointment.

2. Each patient will receive treatment according to the scheduled appointment or within 30 minutes from the scheduled appointment.

3. A physiotherapy treatment session could take between 30 to 90 minutes.

4. Facilities and environment provided are clean, comfortable and safe

5. Each patient will be treated in a friendly, polite, considerate and efficient manner.

6. Personal information, disease and treatment of patients will be kept confidential

Clients’ Responsibility

1. Follow the scheduled appointment.

2. Obey the rules and procedures set at the treatment area.

Clinical Support Last Updated: 10 May 2024

Physiotherapy

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